Cancellation Policy

What is the cancellation policy?

• 100% refund for cancellations 14 or more days before check-in.
• 50% refund for cancellations between 7 and 14 days before check-in.
• No refund for cancellations 7 days or less before check-in.

We do consider refund requests beyond those criteria, but only under specific conditions.

A refund will be provided if there are issues with the space that we are unable to resolve, even after support requests have been made. Sera Stays is committed to creating exceptional spaces, and we encourage you to thoroughly review the property details and offerings before making a reservation.

Please note:
Refunds will not be issued for cancellations due to personal reasons. We reserve the right to deny a refund request that falls outside of our policy if we do not find the reason to be valid.

If you still have questions, please reach out to us at muthu@serastays.com